We can help with the laser, the app and your account
Help with NovaSpeed hardware, the coach app, athlete access, account recovery, and data requests.
Guides and the app
Quick start guide
Charging, setting up behind the start, aiming and your first run, on two pages.Download the PDFSetup guide in the app
Step-by-step help from the box to the first saved run, with drawings. In the phone app it is under Settings, Setup guide; on the web, sign in first.Open it in the web appSetup video
The whole setup at the track, from the bag to the first sprint.Watch the videoGet the app for your phone or tablet, or open the web app on a laptop.
Quick help
Laser connection
Power on the NovaSpeed bridge, keep it close to your phone, then choose Connect in the app. Bluetooth is requested only when connection begins.Sign-in and password
Use Forgot password? on the sign-in screen. Athlete-viewer accounts must verify their email before shared results can be linked.Privacy and deletion
Coaches can delete their account at Profile → Danger zone → Delete account. Athlete viewers use Profile → Account → Delete account.Delete your account and data
In the app
- Coaches: Profile → Danger zone → Delete account.
- Athlete viewers: Profile → Account → Delete account.
Deletion permanently removes your profile, athletes, sessions, runs, and uploaded videos, and then removes the sign-in account itself. This cannot be undone.
Without access to the app
Email support@getnovaspeed.com from the address your account is registered under with the subject “Account deletion request”. We verify ownership by that address, delete the account and all associated data, and confirm by reply — normally within 30 days. You can also request an export of your data first.
If the laser is not found
- Confirm the bridge is powered and showing its normal ready state.
- Open NovaSpeed and start the connection from the app before accepting the Bluetooth prompt.
- Move the phone within a few metres of the bridge and stop other devices from connecting to it.
- Turn the bridge off and on, then fully reopen NovaSpeed and scan again.
- If it still fails, email the phone model, iOS version, bridge name, and the step that failed.
What to include
Tell us whether you are using Bluetooth or the bridge's direct Wi-Fi mode, what you expected, what happened, and whether the issue repeats after relaunch. Do not email your password or an unredacted activation code.